24Magic Responsible Gaming

Our Commitment to Safe Play

Responsible gaming is at the heart of everything we do at 24Magic. We want our players to see gaming as entertainment, and we actively encourage everyone to set their own limits before they start playing. Our team monitors account activity, and we provide multiple tools that let you manage your deposits, your time and your overall gaming habits.

We remind every player that gambling should never be viewed as a source of income. Our platform is designed to be exciting and rewarding, but we always encourage moderation. If you ever feel that your gaming habits are becoming difficult to manage, we strongly recommend reaching out to our support team or to a professional organisation for help.

Age Verification

We at 24Magic strictly enforce a minimum age requirement of 18 years, or the legal age for online gaming in your country of residence, whichever is higher. Our verification process, which forms part of our KYC checks, confirms that every account holder meets this requirement. We do not allow minors to register, deposit or play on our platform under any circumstances, and any account found to belong to an underage person will be immediately closed.

Self-Exclusion Tools

Our 24Magic platform offers a self-exclusion option for any player who feels they need a break from gaming. Once a player chooses to self-exclude, they may not sign up for a new account or take part in any promotion during the exclusion period. We take this policy seriously, and self-excluded players are automatically disqualified from participating in the Magic Club, bonus offers, VIP rewards or comp point exchanges. If you believe self-exclusion is the right choice for you, please contact our support team, and we'll guide you through the process.

Deposit Limits and Account Controls

At 24Magic, we encourage every player to set personal deposit limits that fit their budget. While our minimum deposit starts from 20 EUR or equivalent, we suggest that players think carefully about how much they want to spend before making any deposit. Our team can help you set daily, weekly or monthly limits on request, giving you an extra layer of control over your spending.

We also monitor accounts for unusual activity. If our team notices signs of problematic play, we may reach out to check on the player's wellbeing and offer guidance on the tools available. Our goal is always to protect our players, not just to process transactions.

Restricted Territories and Eligibility

We at 24Magic Casino operate internationally, with dedicated site versions for the GLOBAL market, Ireland, Germany, Austria, Norway and Canada. However, we do not accept players from certain Restricted Countries, including Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the USA, Iran, North Korea and Myanmar. Residents of these countries and their specific territories may not deposit or play real money games with us.

Additionally, our 24Magic bonus offers, VIP rewards and comp point exchanges are not available to players from Sweden or from any of the Restricted Countries listed above. We apply these restrictions consistently to comply with our licensing framework and to protect vulnerable markets from unregulated access to our games.

Fair Play and Account Security

Our 24Magic team is committed to fair play across every game category, from slots and Megaways titles to our live dealer tables. We work only with reputable providers such as Betsoft Gaming, BGaming, Yggdrasil, NetEnt, Play'n GO and many others, all of whom follow strict fairness and randomness standards. This ensures that every spin, every hand and every roll of the dice is genuinely random and fair to all players.

We also require that each player maintains only one personal account with us. Creating multiple accounts can lead to termination of those accounts and suspension of payouts. This policy exists not only to prevent bonus abuse, but also to help us monitor responsible gaming patterns accurately for each individual player. We use IP monitoring, and any overlap detected between two or more accounts may result in confiscation of funds and suspension of access.

KYC and Identity Verification

Before any winnings can be withdrawn, we at 24Magic require players to complete our verification process, which may include passport details, identification cards, proof of residence and documentation confirming the source of funds. This process protects our players from fraud, supports our anti-money laundering obligations, and helps us confirm that every account holder meets our age and eligibility requirements. We understand this step takes a little time, but it's an essential part of keeping our platform safe for everyone.

Tools and Resources for Support

If you or someone you know is struggling with gaming habits, we encourage you to reach out for professional help. Below are some of the resources our players can turn to:

• GamCare – free, confidential support for anyone affected by problem gambling
• BeGambleAware – information, advice and support for safer gambling
• Gamblers Anonymous – peer support groups for individuals seeking recovery
• Our own 24Magic support team, available around the clock to discuss account limits or self-exclusion

We at 24Magic also recommend that players take regular breaks, avoid chasing losses, and never gamble with money needed for essential living expenses. Our platform is meant to bring excitement and enjoyment, and we want every session to feel positive, not stressful.

How We Support Responsible Play Every Day

Our commitment to responsible gaming doesn't stop at policy documents. We actively build these principles into daily operations at 24Magic Casino. Here's a quick look at how our tools compare:

Our Magic Club loyalty programme rewards regular play, but we always emphasise that participation should remain enjoyable and within personal limits. Players who choose to self-exclude are automatically removed from eligibility for Magic Club rewards, VIP bonuses and comp point exchanges, reinforcing our stance that responsible gaming always comes first.