24Magic Privacy Policy

At 24 Magic, we take your privacy seriously and are committed to protecting the personal data you share with us when you play, deposit or communicate with our team. This Privacy Policy explains how we collect, use, store and safeguard your information across the 24Magic casino platform, including our desktop site, mobile browser version and downloadable 24Magic app. By creating an account or using 24magic.com, you agree to the practices described in this policy.

Our casino is owned and operated by Novatrix SRL, a company registered under number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, White House with Black Gate, 30106, Cartago, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. Our compliance with this licence requires us to handle your data responsibly and in accordance with applicable data protection standards.

Information We Collect

When you register for a 24Magic casino account, use the 24magic login, or interact with our promotions, we collect several categories of information necessary to provide our services and comply with our regulatory obligations.

• We collect registration data such as your full name, date of birth, email address, phone number and country of residence.
• We record account credentials used for your 24magic casino login, including encrypted passwords and security questions.
• We gather financial information such as your chosen deposit and withdrawal methods, transaction history and payment account details.
• We collect identity verification documents, including passport details, identification cards, proof of residence and, where required, source-of-funds statements, as part of our KYC obligations.
• We track your gaming activity, including bets placed, games played, session duration and bonus usage such as any 24magic bonus or 24magic no deposit bonus you claim.
• We automatically collect technical data, including your IP address, device type, browser version and geolocation, particularly when you use our 24magic app or access the site via mobile.

How We Use Your Data

We at 24Magic use the information we collect to operate our platform safely, process transactions, and comply with legal and licensing requirements. Our use of your data includes the following purposes.

• We use your data to verify your identity, confirm you meet the minimum age of 18 (or the legal gambling age in your jurisdiction), and confirm you are not resident in a Restricted Country.
• We process your financial details to complete deposits and withdrawals through the payment methods available on our Payments page, and to detect fraudulent or third-party transactions.
• We use your account activity to calculate loyalty points within our Magic Club programme and to determine eligibility for any 24magic casino bonus, free spins offer or VIP reward.
• We monitor IP addresses and device information to prevent multiple-account creation, VPN use, or other activity that breaches our Terms and Conditions.
• We use your contact details to send transactional communications, respond to support requests, and, where you have consented, to send you marketing offers and promotional updates.
• We may use your data to detect and prevent money laundering, in line with our obligations under our licence with the Anjouan Gaming Commission.

Cookies and Tracking Technologies

Our 24Magic platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences and analyse how our services are used. When you access 24magic.com or the 24Magic app, we may place cookies on your device that collect information about your session, language preference, and interface settings. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate 24Magic casino effectively and lawfully.

• We share data with payment processors, including providers such as Skrill, Neteller, Trustly and various cryptocurrency networks, to process your deposits and withdrawals.
• We share information with identity verification and KYC/AML service providers to confirm your identity and comply with anti-money-laundering regulations.
• We may disclose data to regulatory authorities, law enforcement agencies, or the Anjouan Gaming Commission where required by law or where we suspect fraudulent activity.
• We share limited data with our affiliate partners for the purpose of tracking referrals, though this does not include your financial or identity verification details.
• We may share information with professional advisors, auditors or service providers who support our technical infrastructure, always under confidentiality obligations.

International Data Transfers

Because 24Magic serves an international player base across our GLOBAL site and regional versions for IE, DE, AT, NO and CA, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Comoros. We take appropriate measures to ensure your data remains protected regardless of where it is processed, in line with the standards required under our gaming licence.

Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period afterward to comply with our legal, regulatory and accounting obligations. If your account becomes dormant after six consecutive months of inactivity, we continue to retain your data in accordance with this policy while your account carries Inactive status. Where required by law or by our licensing authority, we may retain certain records even after account closure.

Your Rights

Depending on your country of residence, you may have certain rights regarding the personal data we hold about you. We are committed to respecting these rights wherever applicable.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You may withdraw consent for marketing at any time by contacting our support team.

To exercise any of these rights, you can contact us at [email protected], and our team, available 24/7 via live chat and email, will assist with your request.

Security of Your Data

We use industry-standard security measures, including encryption and secure servers, to protect the personal and financial information you share with our 24Magic casino platform. While we take reasonable steps to safeguard your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Restricted Countries and Age Requirements

Our services are not available to residents of Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, Iran, North Korea and Myanmar, and we do not knowingly collect data from individuals in these Restricted Countries for the purpose of real-money play. You must be at least 18 years old, or the legal age for online gaming in your jurisdiction, to use our services. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed and any associated funds forfeited.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licensing conditions. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of your 24magic casino account after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. Our team is available around the clock via live chat and email to assist with any privacy-related concerns regarding your 24Magic account.